Lansing BWL Outage Center 3.0.5

The Lansing Board of Water & Light has introduced a mobile app designed to enhance customer experience during power outages. This application allows users to report outages, check the status of their power, and receive restoration estimates directly from their mobile devices.

The app includes an interactive outage map that displays current outages within the BWL service area, detailing the number of customers affected. Additionally, users can stay informed with real-time updates from BWL's Twitter feed featured in the app.

Among the notable features are:

• Secure login to access properties linked to your account number
• Interactive outage map to view outage locations and affected customer counts
• Ability to report power outages directly through the app
• Options to check on power status and obtain restoration estimates
• Search functionality for addresses to determine outage areas
• Direct access to BWL's social media updates
• Weather alert notifications
• Conveniently update contact information, such as phone number and email address
• Contact the BWL for further assistance

This application represents a significant advancement in customer service, offering a comprehensive tool for managing power-related issues efficiently.